Refund policy
At Maison Nube, we take great pride in the quality of our traditional Spanish babywear. If you are not completely satisfied with your purchase, we are here to help.
1. Return window
You have 14 days from the date you receive your item to notify us that you wish to return it. After notifying us, you have a further 14 days to send the item back.
You have 14 days from the date you receive your item to notify us that you wish to return it. After notifying us, you have a further 14 days to send the item back.
2. Condition of Items
To be eligible for a return, your item must be:
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- Complete with all original tags and labels attached.
- In its original packaging.
- Free from any stains (including milk or baby powder), or signs of wear.
We reserve the right to refuse a return if the item does not meet these criteria.
3. Non-Returnable Items
For hygiene reasons, certain items cannot be returned:
For hygiene reasons, certain items cannot be returned:
- Hosiery (tights and socks) if the packaging has been opened.
- Hair accessories (bonnets and headbands).
- Personalised items.
4. How to Start a Return
To start a return, please contact us at info@maisonnube.co.uk with your order number and the reason for the return. We will provide you with the return shipping address.
To start a return, please contact us at info@maisonnube.co.uk with your order number and the reason for the return. We will provide you with the return shipping address.
5. Return Shipping Costs
As a small boutique, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We strongly recommend using a Tracked Service (such as Royal Mail Tracked 48), as we cannot guarantee that we will receive your returned item.
As a small boutique, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We strongly recommend using a Tracked Service (such as Royal Mail Tracked 48), as we cannot guarantee that we will receive your returned item.
6. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.