Shipping policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping (Royal Mail 48 Tracked): £3.95 (Free on orders over £60). Delivery within 2-3 business days after processing.
- Next Day Delivery: £7.95. Orders placed before 12:00 PM (Monday-Friday) will be delivered the next business day.
Delivery delays can occasionally occur due to courier issues
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes
All our items are shipped from within the UK. There are no additional customs or import duties for UK customers.
All our items are shipped from within the UK. There are no additional customs or import duties for UK customers.
Damages
If you receive your order damaged, please contact us immediately at info@maisonnube.co.uk to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you receive your order damaged, please contact us immediately at info@maisonnube.co.uk to file a claim. Please save all packaging materials and damaged goods before filing a claim.